Defined Edge Engraving – Terms & Conditions

Last updated: July 1, 2025

Please read these Terms & Conditions ("Terms") carefully before engaging Defined Edge Engraving ("DEE," "we," "us," or "our") to perform any engraving or related services (collectively, "Services"). By submitting an order, supplying an item for engraving, or indicating acceptance electronically or in writing, you ("Client," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Definitions

• Services – laser engraving, marking, design preparation, and any ancillary work performed by DEE.

• Customer‑Supplied Item (CSI) – any physical item provided by Client for engraving.

• Artwork – digital or physical graphic, text, or design supplied or approved by Client for engraving.

2. Acceptance of Risk & Customer‑Supplied Items

1. Permanent Process. Laser engraving is irreversible; slight variations in depth, alignment, or color may occur.

2. Client Assumes Risk. All CSIs are engraved entirely at Client’s own risk. DEE is not liable for cosmetic or functional damage, or loss, including but not limited to warping, discoloration, cracking, or breakage.

3. Limitation of Remedy. If DEE determines that an engraving error is solely due to our negligence on a DEE‑sourced product, we may, at our discretion, (i) re‑engrave a replacement item of equal value or (ii) refund the engraving fee up to the amount paid for the Service. For CSIs, no replacement or reimbursement will be provided.

4. Pre‑Inspection. Client must deliver CSIs in clean, engraving‑ready condition. DEE reserves the right to refuse any item deemed unsafe or unsuitable.

3. Artwork & Proof Approval

1. Copyright. Client warrants that supplied Artwork does not infringe any third‑party rights and grants DEE a non‑exclusive license to reproduce the Artwork solely for the Services.

2. Proofs. Digital proofs may be provided upon request. Written or electronic approval constitutes final authorization. After approval, changes cannot be guaranteed and may incur additional charges.

4. Payment Terms

1. Quotes. Written quotes are valid for 14 days unless stated otherwise.

2. Deposit. DEE may require up to 100 % pre‑payment before commencing work.

3. Methods. We accept cash, major credit cards, and approved electronic payments.

4. Late Payments. Balances unpaid after 15 days accrue 1.5 % interest per month (18 % APR) or the maximum allowed by law.

5. Shipping, Delivery & Risk of Loss

1. Title & Risk. Risk of loss for CSIs remains with Client at all times. For DEE‑sourced products, risk transfers to Client upon delivery to the carrier.

2. Shipping Charges. Client is responsible for all shipping costs unless otherwise agreed in writing.

3. Inspection. Client must inspect shipments within 48 hours and notify DEE in writing of any issues.

6. Cancellations & Returns

1. Custom Work Final. Because engraving is permanent, all sales are final once production begins.

2. Cancellation Window. Orders may be cancelled in writing prior to production; Client is responsible for any costs incurred up to that point (e.g., design, setup, materials).

7. Warranties & Disclaimers

1. No Implied Warranties. Services are provided “as is.” DEE disclaims all implied warranties, including merchantability and fitness for a particular purpose.

2. Maximum Liability. DEE’s aggregate liability shall not exceed the amount paid by Client for the specific Service giving rise to the claim.

8. Indemnification

Client agrees to indemnify, defend, and hold harmless DEE, its owners, and employees from any claims, damages, or expenses (including attorney fees) arising out of (i) Client’s breach of these Terms; (ii) infringing Artwork supplied by Client; or (iii) use of CSIs.

9. Intellectual Property

DEE retains all rights to original fixture designs, jigs, and process documentation. Nothing herein transfers DEE IP to Client.

10. Force Majeure

DEE is not liable for delays or failures caused by events beyond reasonable control, including fires, equipment breakdown, supplier shortages, or acts of God.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Ohio, USA, without regard to conflict‑of‑law principles. Any dispute shall first be attempted to be resolved informally. Failing that, disputes shall be submitted to binding arbitration in Cuyahoga County, Ohio, under the Commercial Arbitration Rules of the American Arbitration Association. Judgment on the award may be entered in any court of competent jurisdiction.

12. Severability

If any provision is held invalid, the remaining provisions remain in full force.

13. Entire Agreement & Updates

These Terms constitute the entire agreement between Client and DEE, superseding all prior communications. DEE may update these Terms at any time by posting a revised version on its website; continued use of Services after changes constitutes acceptance.

14. Contact Information

Defined Edge Engraving
Chagrin Falls, Ohio, USA
Email: jonathan@defined-edge.com
Phone: (216)-399-1156

By submitting an order, requesting a service, replying “YES,” replying "I agree," providing a signature, or checking a confirmation box, you acknowledge that you have read, understood, and agree to these Terms & Conditions.